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Assistant Manager Job Description




Our Assistant Manager position has responsibility to work with the general managers to supervise department staff and select, obtain, improve and merchandise products to meet objectives for sales, margin and customer service to ensure that the department contributes to the financial best interest of the Harbor General Store. This includes specialty deli, coffee and grocery Departments.


General Responsibilities for Assistant Department Managers


Customer Service

  • Role model excellent customer service for staff and provide excellent internal service to staff and peers.

  • Ensure department employees provide excellent customer service and receive appropriate CS training.

  • Answer all customer comments in a timely manner.

  • Explain store policies and procedures clearly, completely and concisely to staff, members, customers, and vendors.

Financial Practices

  • Assists General Managers

  • Participate in development of annual budget and long term strategic planning for labor and operating expenses and

    capital spending.

  • Meet labor, sales and margin goals.

  • Maintain pricing structure that meets budget goals.

  • Maintain working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals.

  • Communicate relevant sales, margin and labor goals to staff on a regular basis.

Category Management

  • Work with General Manager to establish department merchandising standards and expectations for product mix,

    product selection criteria, category management, shelf set display, signage and promotional activity.

  • Establish overall merchandising standards for departments in collaboration with store manager

  • Develop seasonal case schematics for all retail areas and the tools to ensure that department personnel can

    efficiently implement them

  • Work with General Managers to maintain and improve product mix.

  • Work with General Manager to develop promotional programs for the department.

  • Set pricing guidelines for the three departments to meet margin goals.

  • Ensure displays and signage are aesthically appealing and accurate.

  • Evaluate turns quarterly by pulling item movement reports of best sellers and slow movers and adjust assortment accordingly.


Vendor Relations and Sourcing

Assists GM in the following duties:

  • Oversee all purchasing.

  • Ensure adequate product and supplies are ordered and available for each department.

  • Ensure that invoices are processed properly and delivered in a timely manner.

  • Oversee all orders to minimize out-of-stocks and overstocks and maximize sales and turnover.

  • Ensure invoices are reviewed for pricing and discount accuracy; ensuring accurate separation of inventory categories

    and subcategories.

  • Assure compliance with all purchasing contracts.


Deli Operations

Assists GM in the following duties:

  • Ensure that equipment is properly maintained and serviced.

  • Ensure that all food service staff is trained and follow safe handling procedures to ensure a safe and sanitary

    operation, and have up to date food handler’s cards.

  • Oversee all day to day operations of department

  • Establish daily work routines for department.

  • Oversee and facilitates ordering and receiving of all Deli, grocery and coffee items and supplies.

  • Create and maintains order guides as needed.

  • Oversee and/or participate in periodic inventory counts.

  • Work with general manager and team members to develop goals, standards and procedures.

  • Responsible for routine maintenance and cleaning of Deli, grocery and coffee equipment.



Assists GM in the following duties:

  • Actively address performance and personnel issues in a timely manner.

  • Help organize and be in attencence for regular team meetings.

  • Work with GM to coordinate hiring process.

  • Follow good documentation practices.

  • Ensure that all staff in departments receives appropriate orientation and training. 

  • Develop and maintain useful departmental training materials and provide follow up training to ensure that standards

    are met uniformly by all staff.

  • Ensure up-to-date department schedules are posted three weeks out.


Department Management

Assists GM on the following duties:

  • Actively participate in management and other planned meetings.

  • Stay current on global trends and changes that affect the natural foods industry.

  • Respond to challenging situations in a positive and professional manner including proposing new ideas or better ways

    of doing things.

  • Demonstrate regular, predictable work attendance.

  • Demonstrate a willingness and ability to cooperate and communicate with co-workers, supervisors, staff and/or

    outside contacts in a timely and appropriate manner.

  • Model supportive leadership qualities that motivate staff to achieve department goals.

  • Complete goals and tasks in a timely manner, meeting established deadlines.

  • Establish systems for communication and promote staff participation in departmental development and input on issues affecting staff.


Other Duties may include:

  •  Keep supervisor (GM)informed of any problems and/or ideas.

  • Keep supervisor (GM and team members notified of whereabouts or schedule changes

  • Maintain a high level of product knowledge, communicate pertinent product information to team.

  • Oversee special order systems.

  • Create when necessary, amends and/or maintains all systems which enable the Harbor General Store to function efficiently and profitably.

  • Perform other tasks and assumes other responsibilities as directed by the General Manager


Requirements and Qualifications

  • Excellent customer service skills

  •  Ability to work closely and cooperatively with others

  • Familiarity with specialty foods

  • Experience supervising and managing staff in a food service or retail setting preferred

  • Ability to simultaneously track and manage a large quantity of detailed information

  • Willingness and ability to learn and to meet the changing requirements of the job

  • Ability to work with little or no supervision, communicate effectively and work under deadlines

  • Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings, holiday, and

    weekend shifts required

  • Basic understanding of retail concepts and of retail industry

  • Demonstrated ability to effectively multi-task, including organizational, prioritization, and time management skills

  • Effective communication skills

  • Basic computer skills (Microsoft Word, Excel, and email programs).



Essential Physical Requirements:

  • Standing, walking, bending, sitting, and reaching frequently.

  • Ability to lift up to 50 pounds frequently.

  • Ability to operate all equipment necessary to perform the job



Work Environment:

Fast paced retail kitchen environment. At times may work with or near moving mechanical parts and in hot/cold climate conditions. Ability to work in moderate and loud noise environments including, but not limited to: telephones, human voices, music, and machinery. Some work will be performed in an office environment while sitting for long periods of time.

Important Disclaimer: Employees are expected to act in the best interest of the Harbor General Store, even if doing so requires actions or responsibilities not listed in the above job description. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned which are not considered essential and may not be listed here.


Benefits Include:

  • 15% discount on all purchases.

  • Medical insurance available for employee and dependents after 6 months of employment

  • Paid sick and vacation time accrues from date of hire

  • Annual raises 

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