Come work with Us!

 

Grocery Associate Job Description

 

There are no classes on becoming a grocer, so we’re going to learn together.  As we become more comfortable, more confident with will become more professional and a tight knit team. Come join us on this journey!

 

As a Grocery Associate your basic expectations are detailed in the outline that follows.

 

Customer Service – is critical to our success and you’re responsible to demonstrate radically better customer service by:

• Greet customers with a friendly, helpful message.

• Implementing the 5 steps to Make It Right when a customer has a problem with our products or services (if you are unfamiliar, we will go over this in training).

• Answer customer questions, or find someone who can

• Offer recipe suggestions, substitutions, and replacements as needed

• Demonstrate excellent service, every day, with every customer.

• Approach your work with a sense of urgency

 

Stocking and Inventory – your responsibilities for getting product in a sellable location includes:

• Evaluating fresh items for quality and freshness

• Keep the receiving area tidy and ready to receive order at all times.

• Checking sell-by dates on sensitive items

• Maintain product movement from the back door to the sales floor

• Monitor the quality of items received at the back door

• Efficiently loading carts of product in the back room/down stairs and unloading them correctly on the selling floor

• Performing final preparations on items not yet ready for sale

• Attaching correct labels

• Re-packing items into appropriate containers

• Cutting, packaging, and labeling produce, grocery and bakery items

• Maintaining shelf labels

• Monitoring produce ripening programs and adjusting as necessary

• Stocking produce

• Performing opening and closing duties

• Maintaining adequate levels of stock though out the day

• Caring for the appropriate storage of fruits and vegetables

• Trimming and preparing produce items for sale

• Culling, monitoring quality, and mitigating waste

• Storing excess items in appropriate places

• Monitoring movement of up-stock and back-stock

• Regularly checking refrigerated and frozen stock levels and monitor correct temperature in refrigerators and freezers.

• Managing up-stock and back-stock

• Design and build merchandising displays

 

Cleaning – Don’t worry, we’ve made cleaning fun, sort of. All you need to do is:

• Take care of spills, broken glass, and damaged product immediately.  Or seek help in doing so.

• Following directional priorities established by the Manager

• Understand Health Department regulations and make sure we follow them

 

Communication – It’s essential that we communicate with each other.  A Produce/ Grocery staff member needs to:

• Communicate clearly with team-mates and lead throughout shifts, giving regular updates on active tasks and planned shift accomplishments

• Relay industry information, trends and product reviews on a regular basis

• Give and receive regular positive and constructive feedback to teammates.

• Previous knowledge of produce and grocery items

• Interest in eating well and food preparation

• Creativity in problem solving, selling, and customer service

• Excellent verbal and written communication

• Ability to take direction and work efficiently

• Willingness to work a varied schedule including days, evenings, weekends, & holidays.

• Mathematical proficiency and analytical business skills to perform required functions

• Ability to repetitively lift 50 lbs, bend, stoop, and stand for long periods of time.

• Ability to work effectively with a diverse group of people